Refund policy

Returns and refunds

We want you to be happy with your Maìson Merìda purchase. For questions about returns, cancellations or a problem with your order, email info@maisonmerida.com with your order number.

Changing your mind

You may cancel your order before delivery or tell us within 14 days after receiving your order that you wish to return it. If items from one order arrive separately, this period starts when the last item arrives. After notifying us, please send the items back within a further 14 days.

You may inspect your purchase as you would in a shop. Please return it with its accessories and, where possible, its original packaging. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning.

How to return an item

Email info@maisonmerida.com to let us know you wish to cancel or return your order. We will provide the correct return address and instructions. Please do not send items to a supplier or to our contact address without checking the return destination with us first. This does not limit your right to cancel.

You are responsible for the direct cost of returning an item when you change your mind. We recommend keeping proof of postage.

Damaged, faulty or incorrect items

If your item arrives damaged, is faulty or is not what you ordered, contact us as soon as possible with your order number and details of the problem. Photos can help us resolve the issue, but are not a condition of your statutory rights. We will arrange an appropriate remedy and cover reasonable return costs where the item is faulty, damaged or incorrect. Your statutory rights remain unaffected.

Refunds

For a change-of-mind cancellation, we will refund you within 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. If no goods were supplied, we will refund you within 14 days of being informed of your cancellation.

If you cancel your entire order, the refund includes the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery service is not refundable for a change-of-mind cancellation. Refunds are made to the original payment method unless otherwise agreed, without a refund fee. Your payment provider may take additional time to display the refund.

Exchanges

If you would like a different colour or style, contact us to arrange a return and place a new order for your preferred item.

Your rights and contact details

This policy does not exclude or restrict any rights you have under applicable consumer law. If mandatory local consumer law gives you additional rights, those rights continue to apply.

Maìson Merìda
Email: info@maisonmerida.com